Ask us about information over the phone or online if you still can not find necessary answers. Don’t wait, feel free to contact JD Right Movers team. We are always here and ready to chat with you.

Frequently Asked Questions for removal service

Are you licensed and insured?

Yes, we are a fully licensed and insured moving company. We carry: Goods in transit up to £50K Public Liability up to £2 milion Goods for hire and reward insurance If you need specific policy number and limits, please feel free to contact us and we will be happy to provide you with the requested information.

When can I reach you?

Our expert moving specialists are here to answer your questions and address your concerns from 7am to 10pm including all holidays. Besides, our movers will continue to work until you say that the moving job has been completed.

When should I schedule my move?

We recommend contacting us as soon as you know your moving date and your drop-off location. In general, booking your moving job and scheduling your moving appointment a month in advance is a good rule of thumb. This way you have higher chances of getting the date and time that you want, especially when it falls on Friday, Saturday or Sunday or end or beginning of the month, which are most popular moving dates in the industry. Change of plans? No worries. Being a customer-oriented company, we do not charge any cancellation or rescheduling fees. Besides, when booking your move, we will not ask for any deposits or reservation fees. To cancel or reschedule your moving job, just notify us of the changes at least 24 hours ahead of your scheduled appointment. Being as flexible as possible, we manage to accommodate short notice (i.e. same or next day) moves sometimes – just call us for availability and our experienced customer service team will be happy to provide you with the most up-to-date information and do their best accommodate your moving needs.

Is there an hourly minimum?

Yes, we do have a minimum amount of hours required for every job. Such minimum depends on a number of different factors like size of the move, distance between locations, etc. Typically, we have a 2-hour minimum.

How can I pay at the end of the move?

Yers,you are able to pay at the end of the move otherwise we accept all major credit/debit cards (Visa, MasterCard, Discover and AmEx), cash and money orders. We do NOT accept personal or business checks – sorry.

Do I need to rent any special equipment or buy supplies for my move?

No, since all our trucks are fully equipped, professionally packed and organized to accommodate moving jobs of any size. Our trucks carry blankets, tools, straps, ropes, and more. In addition, our experienced relocation specialist may provide you with our pricing options for disposable packing supplies and materials, if needed.

What can I do for my move to be completed faster?

There are several things you can do to speed up your move. You can properly label all of your boxes specifying which box goes where (e.g. bedroom, living room, kitchen, etc.) that would help your movers load and unload the truck in an organized way and place the boxes in respective rooms throughout your residence. Besides, you may want to mark or label the boxes with delicate items as “Fragile” and put them in a separate area at your pick-up location. This way the movers will know what boxes have to be moved using special techniques, methods and equipment. For more tips on how you can speed up your moving job, please feel free to call our professional relocation specialists, who will be happy to answer your questions, address your concerns and provide you with useful and detailed information on what you can do to ensure that your moving job is completed within the shortest timeframe possible.

What happens if something gets damaged during my move?

We hire only professional and experienced movers, who undergo constant training under the supervision of the business owner, which helps them improve their skills and ensure professional growth. Our movers are dedicated to their job, which means they will treat your belongings as if their own. With that in mind, you can rest assured that we will do everything possible to avoid any kind of damage during the moving job. However, damage does occasionally happen in this industry. If this is the case, our basic moving insurance of $0.60 per pound per article is provided to every customer free of charge. Our claims resolution team will do their best to resolve the issue to your satisfaction in a timely manner. Be it fixing, replacing or reimbursing you for something, please rest assured that we will not leave you stranded. Instead, we will do everything we can to see you smiling at the end of the day since our best reward is a happy customer.

Once booked, can I cancel?

We understand that plans can change quickly, so within 3 hours of making a booking there is no fee for van service cancellations. JD Right Movers does have to cover the fees for drivers, therefore up until 48 hours before the delivery date there'll be a 35% charge of the booking fee. With just 48 hours before the booking date, then the total cost (100%) of the booking fee must be charged.

Am I able to travel with the goods?

Yes, you can travel in the van with the driver. Just tell us when confirming your booking if you'd like to ride in the van and JD Right Movers can arrange it.